As a member you will enjoy

· A Well organized and productive running shop

· Monday to Friday work week (one Saturday 8-noon / month)

· Paid vacation time

· Paid skills development training

· Sustainable and Progressive pay structure

· Team building events/outings

Position Overview

· Greet customers in person and over the phone in a friendly and professional manner

· Assist with booking appointments and managing the daily service schedule

· Support service manager with estimates, invoices, and follow-ups

· Communicate basic service information to customers clearly and accurately

· Handle administrative tasks such as filing, data entry, and maintaining records

· Keep the front office organized and running efficiently

· Work closely with technicians and team members to ensure smooth workflow

What You'll Do
Greet customers upon arrival and conduct detailed vehicle walk-arounds to assess service needs and document concerns.
Provide professional recommendations on required repairs, maintenance, and preventative services based on vehicle condition and manufacturer guidelines.
Manage repair estimate timelines, shop loading, and service scheduling to maximize efficiency and customer satisfaction.




Schedule and coordinate service appointments while ensuring effective workflow within the Service Department.
Advise customers on the care of their units and the value of maintaining their trailers.
Address customer inquiries, concerns, and service-related questions with professionalism and care.
Monitor the progress of repair orders throughout the day and provide timely updates to customers.
Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
Additional duties as assigned.

What We're Looking For
A excellent attitude!
Previous Service Advisor experience is preferred.
A valid Drivers License and clean driving record is required.
Strong interpersonal skills and a focus on building and maintaining relationships.
Experience with CDK is an asset.
Strong organizational and time management skills.
Takes initiative and is self-motivated.
Skilled communicator (both written and oral).
Able to resolve conflict.
A desire to achieve the very best in customer service and teamwork.

Pay: $20.00-$25.00 per hour

Benefits
Casual dress
Company events
In office parking
Paid time off

Work Location: In person

📌 Service Writer Shelburne (Canada)
🏢 Scott Reinhart Trailer Sales
📍 Canada