Overview Telus Health empowers every person to live their healthiest life through leading-edge technology and a focus on individuality. The Customer Success team is a fast-paced environment where you build trusted advisor relationships and drive client success with employee engagement and wellness solutions.Responsibilities Build and maintain trusted advisor relationships with clients at all organizational levels to drive long-term loyalty and partnership.Conduct ongoing business reviews that measure client success and develop strategic plans to achieve client goals, including engagement optimization and solution performance monitoring.Drive client engagement with Telus Health EFAP and well-being solutions through innovative communication programs focused on user adoption and sustained usage.Facilitate strategy sessions and solution optimization workshops to help clients maximize the value of their investment and identify expansion opportunities.Collaborate with internal teams to gather client feedback, resolve issues, and advocate for product and operational improvements that enhance the overall customer experience.Connect clients to the broader Telus Health community through events, peer networking, and best-practice sharing to amplify their success and build advocacy.Manage the renewal process, coordinate contracting for additional services, and identify expansion opportunities to drive revenue growth.Qualifications Post-secondary education in Business, Technology, Social Sciences or a related field.5+ years of experience in Account Management, Customer Success Management,



or other customer-facing relationship roles.Demonstrated ability to build and maintain strategic relationships with executives and stakeholders.Strong knowledge of Employee Assistance Programs, Wellness solutions, Recognition platforms, or Human Capital Management systems.Excellent communication and presentation skills with the ability to influence and engage at all organizational levels.Proven track record of driving client engagement, adoption, and retention.Ability to navigate complex systems and quickly master new products and services.Strong analytical skills to measure client success and identify growth opportunities.Experience with HR technology platforms or HRIS systems (excellent-to-have).Familiarity with employee wellness program metrics and ROI measurement.Track record of identifying and closing expansion or upsell opportunities within existing accounts.Compensation Salary Range: $54,600.00 - $104,600.00. Sales Incentive Plan: $23,400.00 - $44,829.00. Actual total compensation will be determined based on knowledge, skills, performance and experience.Benefits Comprehensive total rewards package highlighting competitive salary and bonus structures.Minimum 3 weeks of vacation.Flexible benefits plan to meet the needs of you and your family.Flexibility to work in-office, virtually or a combination of both.Generous company-matched pension.Opportunity to give back to communities in which we work, live and serve.Career growth and learning & development opportunities.EEO Statement We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.#J-18808-Ljbffr

📌 Customer Success Manager - $54,600 - $104,600 A Year (Vancouver)
🏢 TELUS Health
📍 Vancouver