Join the College of Recent Caledonia as a full time Service Desk Analyst I in Prince George, BC, focusing on IT support and troubleshooting user issues. This fixed-term position enhances your technical expertise and service skills. In this role, you will serve as the primary contact for IT services, addressing user issues and managing support tickets efficiently.

Your responsibilities include asset validation, troubleshooting, and generating documentation. Collaborating with the Community Campus Manager, your contribution will be vital in maintaining a positive user experience at the College. Key Responsibilities:
Resolve and escalate user support tickets efficiently
Maintain software licensing and system documentation
Assist in the setup of audio/visual equipment
Validate asset ownership during user interactions
Perform inventory verification activities periodically Requirements:
Two-year diploma in IT or related field
At least six months experience in IT support
Experience with ITIL framework preferred
Basic skills in troubleshooting networks
Robust communication skills with users and staff Expand your capabilities in IT support while improving services at CNC!

📌 Service Desk Analyst I In Prince George (Canada)
🏢 College of New Caledonia
📍 Canada