Lead client experiences at Sephora’s Masonville location in London, ON, Canada as a Full Time Experience Lead. Engage in overseeing sales departments including Beauty, Skincare, Fragrance, and Haircare.
This role requires managing team performance to ensure that the Sephora selling model is executed flawlessly. As an Experience Lead, you will collaborate with your manager to address client feedback and drive cutting-edge training in client interactive technologies. Regular performance assessments and coaching of team members are essential for maintaining exceptional client service standards.
Key Responsibilities:
• Oversee all sales floor departments in the Sephora store
• Ensure effective execution of Sephora’s selling model by team




• Address client feedback promptly with your manager
• Support in-store events that fulfill client needs
• Coach team members for performance improvement
Requirements:
• 1-3 years’ experience in a related role
• Strong verbal and written communication skills
• Proven ability to develop capable team leaders
• Familiarity with high-volume retail environments
• Client-focused with an entrepreneurial mindset
Utilize sales leadership and client experience skills to enhance operations at Sephora in London, ON.
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📌 Full Time Experience Lead at Sephora (London)
🏢 Sephora
📍 London