Full Time Guest Services Partner

Requirements:

- At least 2 years of experience in Front Office operations at a hotel.
- Working towards a degree or diploma in Hotel Management is an asset
- Experience with computerized Front Office systems , especially Opera Cloud , is an asset.
- Proficient in Microsoft Word and Excel .
- Comfortable handling cash and floats .
- Must be available 7 days a week forvaried shifts , including overnights, weekends, and holidays .
- Solid background in guest service .
- Excellent communication skills , both written and verbal.
- Highly organized , goal-driven , and able to work well under pressure.

Job Responsibilities:

- Maintain a high level of professionalism in all interactions and tasks.




- Actively seek guest feedback and resolve issues in line with Brookstreet’s service standards and partner empowerment philosophy.
- Work closely with the Reservations team .
- Stay informed of VIP guests and special requests , ensuring all needs are met or exceeded.
- Be fully trained in emergency procedures , including fire safety and crisis management.
- Delivering exceptional guest service at all times.
- Monitor room inventory , especially during busy or sold-out nights.
- Take on special duties as needed to support smooth Front Office operations.
- Consistently provide the highest level of service to both guests and internal teams.

#J-18808-Ljbffr

📌 Full Time Guest Services Partner (Ottawa)
🏢 Brookstreet Hotel
📍 Ottawa