Elevate your career as a Business Analyst specializing in Salesforce Service Cloud within a agile retail workplace. Lead discovery and requirements analysis in a hybrid mode from Vancouver, Toronto, or remotely. Our retail client seeks an experienced Business Analyst to facilitate discovery and requirements projects utilizing Salesforce Service Cloud and Agile methodologies.

This contract role focuses on enhancing guest and brand experiences while collaborating with multiple teams such as Guest Services and Digital Marketing. Your expertise will drive high-impact initiatives and support technology integration. Key Responsibilities:
Lead discovery activities for guest service initiatives
Gather and analyze business requirements effectively




Create and maintain relevant project documentation
Translate requirements into specifications and user stories
Facilitate user acceptance testing with stakeholders Requirements:
3+ years as a Business Analyst in retail/e-commerce
Hands-on Salesforce Service Cloud experience
Proficient in Agile methodologies, Jira, and Confluence
Salesforce Administrator certification preferred
Experience with integrations across platforms Contribute your Salesforce expertise and analytical skills to shape the future of retail experiences in this pivotal role.

📌 Salesforce Business Analyst For Retail Toronto
🏢 S.i. Systems
📍 Toronto