Drive customer success as a Strategic Customer Success Manager at MongoDB in Toronto, ON. Leverage your technical expertise and business acumen to align with clients' long-term strategic goals. In this hybrid role, you'll act as a trusted advisor to significant G2000 accounts, ensuring they achieve maximum value from their MongoDB investments.

With responsibilities that include managing customer retention strategies and facilitating executive-level advocacy, your role is crucial. You'll address complex market challenges, forge strong relationships with C-suite leaders, and facilitate transformative business outcomes based on customer roadmaps. Key Responsibilities:

- Proactively assess and mitigate consumption risks for clients
- Conduct comprehensive business reviews to analyze customer performance




- Lead development of account programs to drive resource allocation
- Maintain accurate internal systems for customer insights
- Influence product roadmaps based on customer feedback Requirements:
- 9 to 12+ years in a technical customer-facing role
- 6+ years managing customer health for strategic accounts
- Robust communication skills with C-suite experience
- Bachelor’s degree in Computer Science or STEM
- Proven ability to manage complex accounts Maximize your impact by empowering MongoDB customers through strategic planning and execution in Toronto.

📌 Strategic Customer Success Manager Toronto
🏢 MongoDB
📍 Toronto