Be a Customer Experience Leader at Indigo, prioritizing customer service and omni-channel sales strategies. Focus on coaching teams and improving store operations.As the Customer Experience Leader, your mission will be to ensure an exceptional shopping experience for Indigo customers while coaching the Customer Experience Representatives. You will take charge of executing store strategies that meet sales and profitability targets, along with promoting a positive work setting. Your role will include participating in team development and health safety initiatives.Key Responsibilities:
Coach CERs on customer service and sales
Align actions with sales strategies and goals
Prioritize customer needs in operations
Identify prospects for process improvements
Support events enhancing customer experienceRequirements:
1–2 years in a customer-focused role
Experience in team leadership
Familiarity with health and safety regulations
Strong analytical and performance-driven abilities
Flexible availability for schedulingChampion customer engagement and team growth within Indigo's agile setting!#J-18808-Ljbffr