Join Tri-global Solutions Group as a Clinical ITSM Project Manager, enhancing service delivery for Recent Brunswick's healthcare providers. This remote position focuses on user experience and project management. As part of the CIS/Symbio Program, you will optimize support processes for clinical users, ensuring their technology and service needs are met effectively.
This role blends project management rigor and user experience analysis to redesign service desk functionalities, facilitating smooth clinical workflows. Robust communication and stakeholder management skills are essential. Key Responsibilities:
Elicit clinical user experience requirements for service optimization
Redesign existing Service Desk processes using ITIL practices
Oversee project planning, execution,
and governance reporting
Liaise with stakeholders to enhance usability and support
Conduct necessary travel for in office clinician engagements Requirements:
Bachelor’s degree in Business, Healthcare, or Technology
Minimum of 3 years in Project Management roles
3+ years optimizing IT Service Desks in clinical settings
ITIL certification necessary or equivalent experience
Documented experience working with clinicians Bring your skills in project management and user experience to transform healthcare service delivery.