Develop and execute enterprise-wide client success strategies that drive client satisfaction, retention, and growth Build and maintain executive-level relationships with key clients, unions, trustees, employers, advisors, and plan sponsors Identify opportunities to expand client relationships and support adoption of new products and services Serve as the senior escalation point for complex client matters Champion continuous improvement of the client experience across the organization Partner with Technology and Product teams to enhance and integrate client-facing tools, reporting, analytics, and communications Leverage data and insights to strengthen client engagement and service delivery Establish consistent service standards and performance expectations across client-facing teams Build, coach, and develop a high-performing client success organization Establish KPIs and accountability measures that drive performance and client outcomes Foster a culture of collaboration, client advocacy, operational excellence, and continuous improvement Requirements 15+ years of progressive leadership experience in Benefits Administration, Group Insurance, TPA, Health Advantages, Client Success, or Enterprise

📌 Vice President - Private Equity - Mississauga
🏢 Apex Group
📍 Mississauga