- Provide strategic leadership, supervision, and operational oversight of the Student Success Facilitator team - Recruit, interview, onboard, orient, train, and support new Student Success Facilitators - Coordinate employee offboarding processes - Conduct meetings and performance discussions - Develop staff schedules and workload assignments - Support professional development planning and identify training opportunities - Foster a positive, culturally secure, inclusive, and collaborative team environment - Monitor team performance and service standards and implement quality improvement initiatives - Oversee learner support services and ensure consistency - Develop, implement, review, and improve operational procedures, workflows, and service delivery models - Coordinate coverage during staff absences - Provide guidance and consultation to Student Success Facilitators with support from the Director, Learner Success and Service Delivery - Support resolution of sensitive learner concerns using trauma-informed, culturally responsive, and learner-centred practices - Monitor learner engagement, retention, and wellness indicators - Collaborate with FNTI staff and community partners to coordinate learner support - Oversee planning and implementation of learner engagement initiatives and events - Participate in departmental planning - Analyze learner success data, identify trends, and implement initiatives to improve learner satisfaction - Prepare reports, presentations, and recommendations for leadership - Contribute to budget planning and departmental operations Requirements - Bachelor's degree in Education, Social Work, Indigenous Studies, Human Services, Psychology, Community Development, Adult Education, Leadership, or a related field - A combination of education, training, and significant related experience may be considered equivalent - Minimum five years of progressive responsible experience supporting learners,



preferably within an Indigenous post-secondary environment - Knowledge of trauma-informed, culturally responsive, and learner-centred practices - Experience leading and developing high-performing teams - Experience developing and implementing operational procedures, service standards, and continuous improvement initiatives - Experience managing complex learner situations and coordinating multi-disciplinary supports - Strong conflict resolution, coaching, facilitation, and interpersonal communication skills - Ability to analyze data and prepare operational reports - Experience exercising sound judgment in complex learner situations - Proficiency with learner information systems, Microsoft Office Suite, and virtual learning platforms - Considerable lived, practical, and relevant working experience of Indigenous issues - Willing and able to travel occasionally and work overtime as required - Satisfactory Criminal Record Check - Valid Ontario driver's licence - Must be legally entitled to work in Ontario, Canada Core Competencies Demonstrates expertise in leading and developing high-performing teams while implementing trauma-informed, culturally responsive, and learner-centered practices. Proficient in analyzing learner success data and preparing operational reports to enhance service delivery and support learner engagement. Highest-signal resume keywords - Team Leadership - Trauma-Informed Practices - Operational Procedure Development - Data Analysis - Conflict Resolution Hard Skills - Data Analysis - Operational Procedure Development - Service Standards Implementation - Learner Support Coordination - Performance Monitoring Soft Skills - Interpersonal Communication - Coaching - Facilitation - Conflict Resolution - Team Collaboration Certifications & Qualifications - Satisfactory Criminal Record Check - Valid Ontario Driver's Licence Industry Keywords - Indigenous Issues - Culturally Responsive Practices - Learner Engagement - Professional Development - Community Development Tools & Technologies - Learner Information Systems - Microsoft Office Suite - Virtual Learning Platforms

📌 Student Success Facilitator Manager (Deseronto)
🏢 Jobtailor
📍 Deseronto