Lead exceptional customer service at Sundays as a Customer Care Team Lead in Vancouver. Drive team performance by turning challenges into opportunities while ensuring customer satisfaction across channels. At Sundays, you’ll manage a dedicated Customer Care Team focused on providing outstanding support.

With your organizational skills and passion for customer care, you’ll facilitate problem solving and ensure timely communication with clients throughout their purchasing journey. This role involves collaborating with Customer Care Associates, refining product knowledge, and enhancing service efficiency. Key Responsibilities:

- Deliver exceptional service via chat, email, and phone
- Manage orders and provide necessary updates
- Support retail inquiries in showrooms
- Approve escalations from team members
- Coordinate product return requests effectively Requirements:
- Experience in customer service leadership
- Proficient in order management processes
- Robust communication skills for customer engagement
- Detail-oriented with a problem-solving mindset
- Passion for furniture and retail design Elevate customer care standards at Sundays while expanding your leadership skills in a dynamic environment.

📌 Sundays Customer Care Team Lead (Vancouver)
🏢 Sundays
📍 Vancouver