Enhance customer engagement as a Digital Channels Manager at Scotiabank in Toronto, Ontario. Play a vital role in driving digital strategies for small business banking.This management position supports the Senior Manager, focusing on customer experience enhancement in digital channels. Responsibilities include influencing acquisition tactics, developing partnerships with vendors, and monitoring KPIs to align with business objectives. You will also lead efforts to standardize processes and provide insights for ongoing improvement.Key Responsibilities:
Influence digital strategy for customer acquisition and retention
Develop and maintain vendor partnerships for program enhancement
Track and analyze KPIs to meet customer experience goals




Standardize operational processes for digital journeys
Create reports to assess channel performanceRequirements:
Minimum 5 years in financial services, preferably digital
Understanding of Design Thinking and Agile methodologies
Robust stakeholder management and influencing skills
Knowledge of digital trends and the Small Business market
Excellent communication and project management abilitiesLead digital transformation initiatives at Scotiabank while enhancing the small business customer journey.#J-18808-Ljbffr

📌 Digital Channels Manager At Scotiabank Toronto
🏢 Scotiabank
📍 Toronto