Enhance customer satisfaction as a Customer Experience Representative at MCI in Sydney, NS. This role involves handling inbound and outbound inquiries, providing excellent support and service.
MCI is seeking dedicated individuals to join the team as Customer Experience Representatives. In this position, you will engage with clients, assist with inquiries, and promote recent services. You will utilize problem-solving skills, document customer claims, and ensure first-call resolutions while adhering to company policies and procedures.
Key Responsibilities:
• Handle inbound and outbound customer contacts professionally
• Ensure first call resolution through effective problem solving
• Document customer claims accurately in systems
• Research and coordinate with departments to resolve issues
• Attend training to stay updated on new processes
Requirements:
• Must be 18 years or older
• High school diploma or equivalent
• Excellent communication and organizational skills
• Basic knowledge of Microsoft Office Suite
• Reliable attendance and punctuality
Become a vital part of MCI's customer service team and contribute to exceptional client experiences in Sydney.
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📌 Customer Experience Representative MCI Sydney
🏢 MCI
📍 Sydney