Lead the Managed Services team at Dayforce, focusing on exceptional customer outcomes and operational excellence across global regions. Drive AI transformation, customer relationships, and team development as Senior Director.

As a strategic Senior Director at Dayforce, you’ll oversee critical Managed Services functions including Customer Onboarding and Payroll Operations. This role is centered on building a customer-centric organization while leading a high-performing, diverse team across various locations. Your success will be measured by operational performance and your ability to drive business transformation and enhance employee engagement.

Key Responsibilities:
• Lead Managed Services functions including Payroll and Customer Support
• Develop long-term strategy focusing on AI and automation




• Build trusted advisor relationships with customers
• Collaborate with cross-functional teams for consistent service
• Manage global workforce culture through engagement initiatives

Requirements:
• 10+ years in leadership of service organizations
• Experience with AI transformation and operational excellence
• Proven success in managing distributed teams
• Solid financial acumen in operational governance
• Customer-centric leadership style

Elevate Dayforce's Managed Services by enhancing customer and employee experiences while innovating operational processes.
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📌 Global Managed Operations Director at Dayforce (Ontario)
🏢 Socket.dev
📍 Ontario