POSITION TITLE: PATIENT SERVICE AGENT DEPARTMENT: BUSINESS OFFICE POSITION LOCATION: MEAFORD UNION AFFILIATION: OPSEU – CLERICAL STATUS: PART-TIMEREASON TO POST: DIRECT REPLACEMENT WAGE RATE: $26.020 - $28.046 Reporting to the Manager of Central Registration and Switchboard, this position consists of patient service for the registering, booking, interviewing, scheduling and confirmation of patient visits.

Supports other business office functions including: general office administration, payroll, accounts receivable, bank deposits and data quality. It also includes scheduled order entry and data quality.

Qualifications / Skills / Abilities: Required - High school Diploma and/or post-secondary medical secretarial education or equivalent
Successful completion of PM Access (training and testing to be provided)
Ability to utilize Cerner Patient information system, which includes Admission, Discharge and Transfer procedures, Electronic Scheduling Module, FirstNet, statistical verification, census reporting, doctor order entry
Excellent interpersonal and communication skills
Attention to detail and accuracy
Patient-service focused
Ability to multi-task
Experience working on a Switchboard
Experience with Accounts Receivable functions of patient billing,



preferred accommodation, incidental fees, insurance company charges, ALC
Capable of filing and chart assembly, reading and entering doctor’s orders, patient dietary orders, assist with patient flow in the ER and assist with transporting specimens to the Lab (if applicable)
Microsoft Office experience in Word (to be tested)
Typing – 30 WPM (to be tested)
Medical terminology (to be tested)
Ability to understand verbal and written instructions
Capable of filing
Ability to work all shifts
Recent satisfactory performance and attendance records
Demonstrate, promote and encourage Brightshores’ values – We Show Up for Each Other, We Are Trusted to Act, We Create Solutions Together, We Strive for Better, We Share Accountability
Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes
Comply with all applicable health and safety policies, procedures and regulations, and actively contribute to maintaining a secure and healthy work workplace

📌 Patient Service Agent – Business Office #446 26 London
🏢 Brightshores Health System
📍 London