Become the technical backbone of customer satisfaction at Mecatherm as a Product Support Engineer. Focus on remote support for MECATHERM and ABI equipment to enhance operational efficiency. In this role, you'll be the first contact for technical issues and play a crucial role in ensuring minimal downtime for our customers.

As a Product Support Engineer with a focus on the Service Control Hub, you will implement alert-handling procedures, create health reports, and enhance the MyMecatherm tool. You'll collaborate with internal teams and provide field support to ensure high-quality service delivery. Key Responsibilities:
Establish alert-handling procedures for effective resolution
Deliver proactive health reports to customers




Perform remote diagnostics and prioritize incidents
Serve as MyMecatherm Key User for improvement feedback
Coordinate with sales and support teams for seamless operations Requirements:
Diploma in Electrical Engineering or related field
Minimum 5 years in a similar role
Experience with automation tools (SIEMENS, ROCKWELL)
Knowledge of networking protocols and drive systems
Robust organizational and communication skills Utilize your technical expertise to strengthen customer support and ensure equipment reliability at Mecatherm.

📌 Product Support Engineer At Mecatherm Richmond Hill
🏢 Wainbee
📍 Richmond Hill