We are seeking a friendly and detail-oriented Night Auditor/Front Desk Agent to join our hospitality team. This role is essential in ensuring smooth overnight operations, providing exceptional guest services, and maintaining the hotel’s financial records. The ideal candidate will possess strong communication skills, a qualified demeanor, and experience in hospitality or front desk functions. Multilingual and bilingual abilities are highly valued to serve our diverse guest base effectively.
Responsibilities
Greet guests upon arrival and during check-in/check-out procedures with professionalism and courtesy
Manage guest reservations, cancellations, and modifications accurately using multi-line phone systems
Handle guest inquiries, requests, and complaints promptly to ensure high levels of customer satisfaction
Perform nightly audit procedures, including balancing accounts and preparing financial reports
Maintain accurate records of all transactions and ensure data security
Assist with administrative tasks such as answering phones, scheduling, and coordinating guest services
Uphold hotel policies and procedures related to guest safety and confidentiality
Ensure the front desk area remains clean, organized, and welcoming throughout the shift
Requirements
Previous experience in hotel front desk or hospitality roles is preferred but not mandatory; training will be provided
Excellent phone etiquette and customer service skills with a skilled attitude
Ability to handle multiple tasks efficiently in a fast-paced environment during overnight hours
Multilingual or bilingual skills are a plus to better serve our diverse clientele
Solid communication skills, both verbal and written
Familiarity with multi-line phone systems and guest service software is advantageous
Ability to work independently during night shifts while maintaining attention to detail
Flexibility to work overnight shifts on a consistent schedule including weekends and holidays as needed
Rémunération : 20,00$ à 25,30$ par heure Lieu du poste : En présentiel