Definity is seeking a Manager, Operational Excellence and Centre Performance to lead continuous improvement across NBS and DCC contact centre operations. You will build and execute a productivity strategy, apply Lean methodologies, and drive automation projects to boost efficiency and service quality.
The role requires 7–10 years in process improvement or related leadership, with robust executive communication and a collaborative cross-functional approach.
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📌 Manager, Operational Excellence & Center Performance (British Columbia)
🏢 Kibbi Technologies
📍 British Columbia
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