Elevate customer engagement as a Customer Experience Leader at Indigo, driving exceptional service and team capabilities in a energetic retail environment. Focus on optimizing sales through insightful coaching and customer insights.

As a pivotal leader in the store, you will execute customer experience priorities using sales data and omni-channel insights. Your role encompasses coaching team members, enhancing service delivery, and directly impacting customer loyalty and satisfaction. Engage with your team through daily routines and sales rallies to ensure all customers receive the Indigo Experience with every interaction.

Key Responsibilities:
• Lead execution of customer experience initiatives in-store
• Coach employees on customer engagement to boost sales




• Conduct sales rallies promoting business priorities
• Support omni-channel execution for seamless service delivery
• Maintain compliance with cash handling and operational standards

Requirements:
• 1-3 years of leadership in retail or multi-unit environments
• Proven experience in omni-channel program execution
• Strong understanding of retail operations and cash handling
• Excellent communication and problem-solving skills
• Demonstrated ability to coach and develop teams

Become the driving force behind customer satisfaction and team growth at Indigo.
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📌 Customer Experience Executive at Indigo (Alberta)
🏢 indigobooksmusic
📍 Alberta