Who We Are:
Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years.

During that time, it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges, from information and education to case management, psychosocial rehabilitation, housing and primary healthcare. These services are provided through inter‑professional teams focused on providing clinically based services that, in addition to dealing with client mental health issues, address social determinants of health using the recovery model.

Overview of the Role:
This position provides case management, advocacy and support services to mental health clients within the Canadian Mental Health Association (CMHA) Durham.

Duties and Responsibilities:

Participates as a member of a high performance, multi-service team managing an assigned caseload of mental health clients within a variety of community settings

Provides service in an integrated shared care model within a care team

Processes client intakes and reviews assessment information by identifying goals and preparing individualized supportive client care plans that promote long- term stability and growth

Develop, implement, evaluate and revise treatment goal plans in collaboration with clients and care team members

Ensures that clients understand CMHA Durham services and agree to the expectations related to Housing and Case Management Services using appropriate service agreements

Works with clients in one-on-one and/or group situations teaching life skills that promote sharing of responsibilities associated with reaching their goals to move onto independent housing

Provides case management services in a respectful individualized, supportive and flexible manner

Delivers medications to clients and monitors effectiveness, potential side effects and/or interactions

Supports and assists clients with maintaining their skills to live independently in the community and promotes safe and healthy living standards ensuring that client’s basic needs of food, clothing and shelter are met

Provides support services to clients assisting with scheduled appointments, arranging transportation to appointments and/or accompanying clients to appointments, as necessary





Supports clients to establish and foster peer supports and natural family connections

Establishes supportive therapeutic relationship with clients and advocates for, and with, clients

Consults and collaborates with community resources and service providers ensuring clients obtain the most appropriate services and receive continuity in their care

Documents client contacts, creates daily logs, summaries and completes reports in a timely manner, as outlined in the CMHA Durham policies and procedures

Provides on-call services to clients and acts as back up coverage to staff, as required

Performs other tasks as assigned by management

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

Client Safety:
Adhere to CMHA Durham client safety programs including program policies as well as infection control and prevention procedures. In partnership with clients, family members, and fellow staff, maintain open lines of communication to assist the organization in identifying and achieving quality outcomes for client safety. Report client safety incidents and suggested improvements to manager or delegate.

Other Duties as Assigned:

Attend, participate in team meetings and all employee meetings

Participate in organizational quality improvement activities, e.g. accreditation projects, committee work, special events

Participate in quality improvement activities at the team/program level

Effort:

Sits at a desk, as well as stands and walks daily, in order to perform the duties of the job

Concentration, attentiveness, and creativity required daily to attend meetings, develop Client Care Plans, teach life skills, manage a caseload, prepare documents, listen to clients, etc.

Risk Management:
Minimizes risks adhering to CMHA Durham Policies and Procedures identifying, assessing,



evaluating and controlling risks ensuring well-being of employees and clients.

Qualifications:

Post-secondary education in a related area of study (i.e. mental health, social sciences or human services) and a minimum of one year related experience or equivalent combination of education and experience

Sound knowledge of the Mental Health Act, Health Care Consent Act, social service advantages and related legislation in Ontario

Ability to develop and maintain a positive therapeutic relationship with clients

Ability to develop and maintain positive relationships with community partners and represent the agency in a professional manner at all times

Ability to acquire and utilize community resources effectively to meet client needs

Excellent communication (written and verbal) skills

Ability to work with individuals of diverse backgrounds

Ability to organize and present information

Flexibility to change

Ability to work independently when necessary

Ability to think critically and creatively

Valid Ontario Driver's license, access to a dependable vehicle in safe working order and appropriate insurance coverage

Works a variable work schedule, which may include evenings and weekends, as required

Knowledge of MS Office 365 (Word, Excel, PowerPoint, Access and Outlook), as well as the internet

Working Conditions:

Works in office and work field environments

Exposure to abusive/irate clients, distractions, interruptions and deadlines

Little exposure to hazards

Staff will be responsible for entering units of people who smoke and or have pets

What we Offer:

hybrid working model

memberships to meditation apps

competitive vacation

wellness time

100% employer paid health benefits

work-life balance is not only encouraged but expected

our Monday - Friday work week has 35 hours for most position

everyone gets their birthday off with pay

Read more about us at CMHADurham.org/getinvolved.

CMHA Durham endorses the principles of workforce diversity and does not use AI algorithms or automated decision-making in the recruitment process. All qualified candidates are encouraged to apply; however, only those selected for an interview will be contacted. Please advise us if you require any level of accommodation, we are here to help and support you.

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📌 Case Manager (Ontario)
🏢 CMHA Durham
📍 Ontario