Position Summary The Field Service Coordinator & Technical Support Specialist acts as the operational hub for InnoServ's field service operations. This role is responsible for planning, scheduling, and dispatching field service work using Field Service Management (FSM) software to minimize customer downtime.
What We Offer The salary range for this position is $55,000 to $65,000 plus 10% bonus potential
Medical, Dental, Prescription Drug, and EAP Benefits after 30 days of employment
FULL flex benefits program
Company matching RRSP
Profit Sharing
125-year, family-owned and operated company history
Family culture and advancement opportunities
This position requires full bilingualism (French and English), both spoken and written
What you would do Service Coordination & Dispatch Manage, log, and prioritize incoming field service requests using FSM software.
Collaborate closely with Service Managers to balance team workload capacity, schedule technician shifts, and resolve dispatch conflicts.
Track third-party customer accounts to ensure strict adherence to established SLAs.
Coordinate the shipping, receiving, and stage-tracking of parts and equipment required for field repairs.
Technical Support & Customer Relations Apply hands-on understanding of beverage and chemical equipment repair to diagnose issues and guide field resolution.
Maintain up-to-date knowledge of InnoServ equipment procedures, industry trends, and technical standards.
Deliver prompt,



skilled communication to resolve customer escalations and evaluate overall service satisfaction.
Does this sound like you? High School Diploma or equivalent.
Bilingual both in French and English.
Hands-on knowledge or technical experience with the repair, maintenance, or refurbishment of beverage and chemical equipment.
Proven ability to multi-task, prioritize urgent tasks, and manage time independently in a fast-paced environment.
Prior experience operating Field Service Management (FSM) software or ticketing systems.
Proficiency with Google Workspace (Gmail, Calendar, Docs, Sheets, Drive).
Experience handling third-party vendor relationships or service-level compliance.
Equal Opportunity Employer Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

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📌 Bilingual Service Coordinator - InnoServ (Ontario)
🏢 Gfs
📍 Ontario