Elevate your tech expertise as a Product Support Specialist with Thales in Vancouver, Canada. This role focuses on resolving complex customer issues and improving support processes.

Join the Global Support Success team, where you’ll troubleshoot technical products and facilitate clear communication across engineering teams. Key responsibilities include diagnosing customer challenges with Thales Crypto products and advising on system configurations. You’ll handle level 2 to 3 interactions, working independently to improve customer satisfaction.

Key Responsibilities:
• Diagnose complex customer issues and provide solutions
• Interrogate customer environments for effective problem-solving
• Recommend workarounds to known issues efficiently




• Collaborate with product teams to reproduce customer problems
• Implement solutions and hotfixes to protect customer data

Requirements:
• Bachelor’s degree in Computer Science or related field
• 2+ years in technical support or product support roles
• Solid Linux and networking knowledge
• Experience with SQL databases like MySQL and MongoDB
• Excellent communication skills for customer interactions

Utilize your technical support skills to enhance customer success at Thales in Vancouver.
#J-18808-Ljbffr

📌 Product Support Specialist in Vancouver (British Columbia)
🏢 Thales
📍 British Columbia