Elevate your career with Export Development Canada as a Senior Business Systems Analyst focusing on ServiceNow Customer Service Management. Partner with key stakeholders to enhance service delivery and platform capabilities.

In this senior role, you'll assess complex business needs and lead analysis for ServiceNow CSM initiatives. You'll collaborate with product owners, developers, and architects to gather requirements and ensure quality solutions. Experience in managing requirements, case management, and workflow automation is essential for success in this impactful position.

Key Responsibilities:
• Lead analysis of ServiceNow Customer Service Management initiatives
• Collaborate with stakeholders to gather and document requirements
• Design capabilities for case management and service delivery models




• Identify workflows to enhance service delivery and operations
• Maintain comprehensive documentation for platform standards

Requirements:
• Minimum 7 years in Business Systems Analysis or related field
• Significant experience in enterprise technology platforms
• Proficiency with ServiceNow Customer Service Management
• Robust understanding of service delivery and workflow automation
• Excellent communication and facilitation skills

Bring your expertise in business analysis, service management, and stakeholder collaboration to shape EDC’s digital future.
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📌 Senior Business Analyst for EDC's CSM (Alberta)
🏢 Export Development Canada | Exportation et développement Canada
📍 Alberta