Clinical Services Manager - Clinical Resource Team
Contract
Program: STAFFING SERVICES PROGRAM
Site: Multiple sites
Departments: Staffing Services - 0171.120202091
Job Category: Clinical Resource Team
Length of Contract: 18 months
Contract Type: Temporary
Union Group: Non Union - Management
Schedule: Days 8 hours
Employment Type: Full Time

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in‑class health care delivery and challenging hands‑on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands‑on skills development, cross‑department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world‑class health care inspired by our people and communities.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

This is an exciting opportunity to play an active role in one of the largest community hospitals engaged in health system transformation.

Reporting directly to the Director of Access & Flow, Clinical Resource Team, Staffing and Scheduling Services, Admitting & Registration and Infection Prevention and Control, the Clinical Services Manager is a key member of the program's leadership team. Leading an interprofessional team of passionate and highly skilled clinicians and team members, the Clinical Services Manager is responsible supporting day to day operations; provide leadership to an inter professional team to employ best practices; effectively communicate and lead process in delivering secure, competent and ethically patient centered care and cost effective services using an evidence-informed and stakeholder engagement approach.





There will be significant opportunities for this manager and their team to step up to new challenges and shine. This is an opportunity for a leader to foster a renewed and uplifted sense of community and teamwork and to encourage growth at the individual and team level.

Quality and Safe Patient Care:
Support the implementation of best/leading practices, quality documentation and accountability models
Facilitate an inter‑professional collaborative approach to leadership, recognizing and maximizing the unique contribution of each team member
Monitor and respond in a timely manner to quality, safety, risk and other performance/outcome indicators
Promote and facilitate a safe and therapeutic environment in accordance with best practices for the provision of care
Collaborate with CSM colleagues to promote patient and family centered care in the areas CRT supports. Responds and addresses issues and or concerns identified by patients and families and internal and external stakeholders in a timely fashion
Coordinate resolution of issues/concerns/ related to operational activities across the CRT program to ensure seamless leadership
Work collaboratively with the CSM’s and inter professional team members to assess clinical and educational needs within the CRT on an ongoing basis

Leadership Responsibilities:
Develops and implements the operational and program strategic plans and/or initiatives, in collaboration with the program leadership team
Identifies areas for improvements, secures resources and implements efficient processes/ structure required for safe and efficient operations
Evaluates data and provides feedback to the team on findings to drive timely delivery of exceptional services
Works collaboratively with the Clinical Services Managers, Clinical Educator, Resource Nurses, staff and partners in improving practice, processes, adding value, raising standards, improving effectiveness and delivering high team performance
Monitors and works to improve patient, family and staff engagement results in collaboration with relevant partners
Fosters an engaged, high‑performing workforce, seeking and implementing opportunities for improvement




Promotes a collaborative and respectful professional practice environment and fosters an interdisciplinary approach to safe patient care and a positive care experience
Hires, mentors and coaches staff performance as determined by human resource policies, union agreements, legislation and standards of practice
Develops processes for selecting, evaluating and maintaining material / equipment needed for delivering and enhancing patient care
Develops and maintains effective interdepartmental relationships and participates in activities which contribute to the effective function of the relevant areas
Facilitates staff huddles and chairs team meetings; attends other internal/external meetings, as appropriate
Other duties as assigned such as special projects

Baccalaureate Degree is required, BScN preferred
Relevant Master's Degree preferred
Member and in good standings with a professional health college, required
Demonstrated effective communication, team building, problem solving and conflict resolution skills
Demonstrated ability to engage and work collaboratively with all levels and members of the inter professional team
Demonstrated effective judgment and innovative change leadership skills
Demonstrated ability to utilize quality, safety and risk‑based frameworks to facilitate and build the use of critical thinking, priority setting and problem‑solving skills across the team
Knowledge of collective agreements and working experience in a unionized environment is preferred
Excellent written, verbal communication and documentation skills
Detail oriented with excellent organization and time management skills
Must demonstrate Osler Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Hours: Currently Day shifts, Monday to Friday (subject to change in accordance with operational requirements)

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [emailprotected] .

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

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📌 Clinical Services Manager - Clinical Resource Team (Ontario)
🏢 William Osler Health System
📍 Ontario