Supervisor at Refresh Café

About

Greenway Grill and Refresh Café are the heart of the Westway Campus, serving a vibrant community of professionals throughout the workday. From handcrafted coffee and grab-and-go favourites at Refresh Café to fresh daily specials and classic hot lunch offerings at Greenway Grill, our team delivers quality food, genuine hospitality, and a welcoming experience that keeps guests coming back.

Under the direction of the Manager, Refresh Café is looking for a Supervisor who is accountable for the day-to-day operations of the Café including staffing, cost controls, staff training, budgeting, administration and active floor management during service.

What you will be doing as a Supervisor:

- Supervising and training staff to ensure excellent customer service and product knowledge, as well as ensuring high standard of beverage preparation and presentation;
- Ensuring consistency and high quality of beverages and food products;
- Interacting with customers, addressing inquiries and handling any complaints;
- Monitoring stock levels and keeping waste levels to a minimum;
- Such other related duties and responsibilities as may be required from time to time.

The person we are looking for has:





- A valid Serve Right Certification is an asset,
- High attention to detail and cleanliness;
- Passionate about customer service;
- Ability to remain calm under pressure while working in a fast-paced environment;
- Ability to multi-task and maintain a level of professional urgency and momentum;
- Strong oral and written communication skills and ability to engage our guests;
- Experience in a similar environment an asset;

Why join us and what's in it for you?

- Gratuities
- Comprehensive extended Health & Dental benefits
- Integrated learning workplace with room to grow
- Access to our gym and fitness facility
- 50% reimbursement of monthly transit pass
- Company RRSP contributions
- Employee Assistance Program
- Eligible for company referral bonus program

A member of The Armour Group Ltd, Freehand Hospitality is an equal chance employer. We value our employees and their well-being. If you would like to join an organization with which you can have a work-life balance, career growth, long term job stability, and an opportunity to positively contribute to the community, this position may be for you!

📌 Supervisor - Refresh Café (Bedford)
🏢 The Armour Group
📍 Bedford