Indigo is seeking a Customer Experience Leader to drive frontline customer programs and results in store operations. You will model and coach a high-performance, customer-focused workplace where employees build capabilities and contribute to team success, bringing Indigo's brand to life through meaningful outcomes.
You will lead the Indigo Experience and REA D service model, coach CERs, and oversee loyalty initiatives, events, and omnichannel activities to ensure a seamless customer journey