Program Operations Supervisor – Therapeutic Care
Full-time: 40h/week Surrey, Surrey, BC, CA

3 days ago Requisition ID: 1351

Salary Range: $29.00 To $31.00 Hourly

At Hollyburn Family Services, we serve, nurture, honor, and lead by delivering compassionate, evidence-based support to children, youth, and families across British Columbia. As a Great Place to Work® Canada, we are proud to foster strong teams and meaningful careers in community social services.

We are seeking an experienced and motivated Program Supervisor to lead the day-to-day operations of one of our therapeutic residential programs in Surrey. This is an ideal opportunity for a solid people leader who is passionate about quality care, staff development, and building stable, high-performing teams.

Position Summary

Reporting to the Program Manager, the Program Supervisor is responsible for the overall daily operations of a therapeutic care setting supporting children, youth, and adults with complex behavioural, developmental, and mental health needs. This role provides direct supervision to staff, oversees scheduling and program administration, ensures contract and licensing compliance, and supports a safe, structured, and therapeutic home environment.

What You’ll Do

Program Operations & Quality Oversight

Oversee the day-to-day functioning of the residential program

Ensure a safe, clean, organized, and therapeutic care environment

Monitor household operations, supplies, petty cash, reporting, and documentation

Ensure all contract deliverables, licensing standards, CARF standards, and agency policies are met

Support implementation of individualized service plans and behaviour strategies

Leadership & Staff Supervision

Supervise, mentor,



and support frontline staff and subcontractors

Coordinate staffing schedules to ensure consistency and contractual coverage

Conduct regular staff check-ins, supervision, and team meetings

Support recruitment, onboarding, orientation, and training of new team members

Identify and develop high-performing staff for growth opportunities

Administration & Compliance

Ensure incident reports, time sheets, petty cash, WorkSafe documentation, and program updates are completed accurately and on timeAssist with operating budgets and monitor expenditures

Manage grievances, performance issues, and health & safety matters professionally and promptly

Community & Stakeholder Liaison

Build and maintain strong relationships with funders, community partners, stakeholders, and neighbours

Collaborate closely with Clinical and Leadership Teams to ensure client and program needs are met

What You Bring

Education & Experience

Diploma in a related Human Services / Social Services field

Minimum 3 years of recent related experience, including supervisory or administrative leadership experience

Strong understanding of trauma-informed practice, behavioural support, and therapeutic residential care

Knowledge & Skills

Experience leading and developing staff teams

Scheduling, workforce planning, and operational coordination skills

Strong understanding of Employment Standards, health & safety,



and supervision best practices

Financial literacy and ability to manage within budgets

Excellent written, verbal, and interpersonal communication

Strong conflict resolution, problem-solving, and professional judgment

Requirements

Valid First Aid & CPR Certification (training provided to those who require this)

MANDT Certification (training provided for those who require this)

Valid BC Class 5 Driver’s Licence

Access to a reliable vehicle

Business Insurance with $3,000,000 liability

Ability to participate in 24-hour on-call rotation as required

Satisfactory Criminal Record Check

Working Conditions

Location: Surrey program location, with occasional meetings at North Vancouver and Surrey offices

Schedule: Monday to Friday

Hours: 40 hours per week

Participation in weekend on-call rotation with additional compensation

What We Offer

Because we know our team is the heart of our organization and our most important asset, we are proud to offer:

Hands-on, extensive, and continuous training

Professional development and advancement within our ever-growing organization

100% employer-paid extended health, dental, vision, and life insurance for you and your dependents

Paid vacation, paid wellness days, and paid sick days

Group RRSP matching of up to 6% of gross salary

Tuition reimbursement and subsidies for professional development (conferences, seminars, courses, and more)

And more!

We thank all candidates for applying, however only those shortlisted will be contacted for interviews. Candidates must be located in the Lower Mainland and eligible to work in Canada to be considered.

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📌 Program Operations Supervisor – Therapeutic Care (British Columbia)
🏢 Hollyburn Family Services
📍 British Columbia