Maintain lasting, personal business relationships with clients to promote services
Analyze the files of struggling clients and meet with practitioners to establish a turnaround or collections strategy
Determine a course of action and negotiate terms
Manage accounts by serving as the link between clients and the organization
Ensure clients have the products and services they need, are using them correctly, and are satisfied with them
Identify and analyze member/client needs and recommend strategies and solutions to achieve objectives
Prepare integrated service offers that balance member/client satisfaction, profitability and risk
Negotiate terms
Drive results by helping the unit achieve sales and business development objectives
Represent and negotiate on behalf of Desjardins and enter the organization into agreements in accordance with current processes, standards and directives
Advise and serve as specialist to clients
Establish and negotiate product and service terms
Requirements Bachelor's degree in a related field
A minimum of six years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered




Knowledge of French is required
Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Action oriented
Communicates effectively
Customer Focus
Differences
Drive results
Interpersonal Savvy
Nimble learning
Core Competencies Demonstrates solid client relationship management and negotiation skills, with a focus on achieving sales and business development objectives. Proficient in analyzing client needs and recommending effective strategies to enhance satisfaction and profitability.
Highest-signal resume keywords Client Relationship Management
Negotiation Skills
Sales and Business Development
Bilingual in French and English
Customer Focus
Hard Skills Bachelor's Degree
Relevant Experience
Analysis of Client Needs
Integrated Service Offers
Turnaround Strategy
Soft Skills Effective Communication
Interpersonal Savvy
Action Oriented
Nimble Learning
Drive Results

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📌 Account Manager (Quebec City)
🏢 Jobtailor
📍 Quebec City