Elevate your career as a Senior Manager in Media Support Services at Rogers Sports & Media, Toronto, ON. Lead a shift-based support team, focusing on monitoring media platforms and enhancing customer experience.

In this critical role within the Media Technology & Operations department, you will oversee a team dedicated to ensuring flawless delivery of media content. You will foster collaboration across cross-functional teams and manage incident communications to executives. Your responsibilities include empowering your team with top-tier tools and participating in continuous improvement initiatives.

Key Responsibilities:
• Communicate network incident statuses affecting customer experience
• Enable team with best tools for Tier I & II support




• Train operations team on new systems
• Champion collaboration across functions
• Ensure documentation and inventory management

Requirements:
• Proficient in Broadcast and IT network routing
• Extensive Network Operations Centre experience
• Solid communication and interpersonal skills
• Detail-oriented with problem-solving abilities
• Ability to manage 24-hour broadcasting duties

Drive success and innovation in Media Support Services at Rogers Sports & Media in Toronto.
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📌 Senior Manager in Media Operations (Ontario)
🏢 Rogers communications
📍 Ontario