Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets.

Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Geotab is seeking a Support Engineering professional who will provide technical support to Geotab clients, ensuring the seamless operation of our software, hardware, or embedded systems. As a Support Engineering professional, your key area of responsibility will be troubleshooting issues, providing solutions, and facilitating communication between internal and external stakeholders to resolve technical challenges and ensure customer satisfaction.

You will need to work closely with product development, engineering teams, internal and external stakeholders, resellers, and customers. In addition, the successful candidate will have robust troubleshooting abilities across hardware and software platforms, proficiency in programming and scripting languages, and advanced skills in Excel and data analytics. Provide timely and effective technical support to internal and external stakeholders, resolving issues related to software or embedded products.

Clearly communicate complex technical information to diverse audiences, including internal and external stakeholders. Utilize data analytics and tools to identify trends in support inquiries.



Monitor applications and systems for performance issues and take proactive measures to ensure stability and reliability.

Contributes to the development and maintenance of technical troubleshooting documentation. Collaborate with product development and engineering teams to provide feedback and assist in identifying product improvements. Participate in ongoing training and professional development to enhance technical skills and knowledge of Geotab products.

Support

Geotab global strategic initiatives. Provide on-site support to resellers and customers when applicable, delivering hands‑on assistance. 1-5 years of experience in an Engineering Support role within a technical or engineering organization. 0 - 1 years of required previous related experience, with familiarity of current technology trends and industry best practices as an asset. Post-Secondary Diploma/Degree with a specialization in Computer Science, Electrical, Software Engineering, or a related field.

Advanced skills in Excel, experience with data analysis and visualization, and proficiency with Google Workspace (Sheets, Docs, Slides). Proven ability to diagnose and troubleshoot basic technical issues across hardware and software platforms. Excellent verbal and written communication skills with strong customer service principles and high attention to detail.

This posting is for an existing vacancy. Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Competitive medical and dental benefits Retirement savings program The above are offered to full-time permanent employees only At Geotab,



we have adopted aflexible hybridworking model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL.

Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired.

We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected] submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy . This also includes equity with other team members and alignment with local market data. 60,500—$74,800 CAD Geotab is a global leader in connected vehicle solutions, enhancing fleet management through advanced data analytics, AI, and a commitment to safety and sustainability.

Software Development

Technology, Information and Internet Technology, Information and Media #

📌 Support engineering support (Oakville)
🏢 Internship List
📍 Oakville