- Provide responsive technical support to customers by addressing questions and resolving issues professionally and efficiently.
- Troubleshoot HPE NonStop platform issues with internal technical teams.
- Communicate with customers via email, phone, and online channels, ensuring clear follow-up and timely resolution.
- Maintain accurate records of customer interactions, issues, and solutions.
- Participate in training to build in-depth knowledge of the company’s NonStop product portfolio.
- Deliver online technical presentations to customers and sales prospects.
- Provide backup Quality Assurance testing to verify bug fixes and maintain existing product functionality.
- Identify opportunities to improve customer support processes and the overall customer experience.

Requirements - Hands‑on experience with the HPE NonStop platform in a technical support or technical role.

- Previous experience in customer‑facing technical support or a related setting.
- Strong written and verbal communication skills, with the ability to explain technical information clearly.
- Strong troubleshooting and problem‑solving abilities.
- Excellent organization, diligence, and follow‑up skills.




- Confidence presenting technical information virtually to customers and sales prospects.
- Ability to work independently while collaborating effectively with internal teams.
- A proactive, responsive approach to customer support.

Core Competencies

Demonstrates expertise in providing technical support for the HPE NonStop platform, with strong troubleshooting and problem‑solving skills. Capable of delivering clear communication and effective presentations to enhance customer experience and support processes. Highest-signal resume keywords - HPE NonStop Platform Support - Technical Troubleshooting - Customer Communication - Quality Assurance Testing - Technical Presentation Skills Hard Skills - HPE NonStop Platform - Technical Support - Troubleshooting - Quality Assurance Testing - Customer Interaction Management Soft Skills - Strong Communication Skills - Problem‑Solving Abilities - Organizational Skills - Proactive Customer Support - Collaboration Industry Keywords - Technical Support - Customer Experience - Technical Presentations - Customer‑Facing Role - Bug Fix Verification

📌 Support Specialist (Mississauga)
🏢 Jobtailor
📍 Mississauga