Lead the customer service function for Sandvik Mining as a Customer Services Manager in Parts & Services, located in Lively, ON. Focus on improving service delivery and customer satisfaction across Canada. In this pivotal role, you will manage a talented team and streamline service operations.

Your responsibilities include overseeing customer service KPIs, handling critical escalations, and coordinating effective order fulfilment strategies. Foster a customer-centric setting while driving continuous improvement initiatives. Key Responsibilities:
Oversee Canadian Customer Support Centre operations
Manage critical escalation and service recovery issues
Develop and implement customer service KPI's
Lead order fulfilment management initiatives
Partner with logistics for product movement efficiency Requirements:
At least 5 years customer service leadership
Experience with supply chain and order fulfilment processes
Robust communication skills for customer interactions
Continuous improvement and operational excellence background
Preferred education in business or related fields Be a part of Sandvik Mining and transform customer service operations in Lively, ON.

📌 Lead Customer Services Manager At Sandvik Ottawa
🏢 Sandvik
📍 Ottawa