Elevate client relationships as an Online Support Representative at RBC in Toronto. Your troubleshooting skills will shine as you address technical issues and manage access requests.
RBC is on the lookout for a dedicated Online Support Representative with solid client communication and technical troubleshooting abilities. You will resolve inquiries through phone, email, and CRM tools, while also providing effective after-hours support. Your role is paramount in ensuring seamless access and support for critical investment services.
Key Responsibilities:
• Resolve client inquiries via phone, email, and CRM tools
• Manage user access and configurations on RBC platforms
• Provide after-hours support, including weekends




• Troubleshoot technical and operational issues related to access
• Document and escalate complex issues appropriately
Requirements:
• 1-2 years of client service experience, ideally in finance
• Proficient client communication and troubleshooting skills
• Microsoft Excel proficiency, including data analysis
• Familiarity with Windows 11 and mobile platforms
• Ability to multitask in a client-focused environment
Bring your expertise in troubleshooting and client relations to enhance RBC's mission-critical operations.
#J-18808-Ljbffr

📌 Client-Focused Online Support Representative (Toronto)
🏢 RBC
📍 Toronto