What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This position will be responsible for the resolution of moderate to high complexity and moderate to high exposure claims which can be subject to disputes that must be resolved in mediation or litigation.
Responsibilities Confirms coverage of claims by reviewing policies and documents submitted in support of claims
Directs and monitors assignments to experts and outside counsel, ensures effective vendor and litigation management on moderate to high complexity claims including demonstrable savings
Analyzes coverage and communicates coverage positions
Prepare coverage position letters on matters typically in litigation without assistance of outside coverage counsel.
Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records.
Conducts, coordinates, and directs investigation into loss facts and extent of damages
Provides timely service throughout the life cycle of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquiries according to company policy and procedures.
Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure
Sets reserves within authority or makes claim recommendations concerning reserve changes to manager
Negotiates and settles claims typically in litigation either directly or indirectly




Prepares reports by collecting and summarizing information
Present at roundtables to senior claims leaders and underwriters on cases going to trial
Participates in special projects or assists other team members as requested
Travel to mediations, trials, and conferences as required
Coordinates loss information for business stakeholders and presents information during meetings with underwriters and/or insureds when applicable
Contributes to maintenance of claims guidelines and best practice procedures
Delivers technical training to colleagues and external contacts as appropriate
Education Bachelor’s degree or equivalent work experience JD, advanced degree, or focused technical degree a plus
Work Experience Minimum of 5 years of claims handling experience or general insurance experience
Skill Sets Excellent written and oral communication skills
Robust analytical and problem solving skills
Strong organization and time management skills
Experience in negotiation, mediations, arbitrations and monitoring trials on higher value complex claims
Ability to influence claims stakeholders and to effectively direct claims strategy
Strong vendor management skills are required including the ability to provide direction and guidance to defense attorneys, independent adjusters, building consultants, forensic accountants and other experts while controlling expenses.
Ability to assist with technical training to team claim handlers as required
Well developed and advanced expertise and knowledge in most technically complex claims topics
Policy language skills enabling accurate and consistent policy wording interpretation
Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement.
Ability to deliver outstanding customer service
Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
Ability to work in a team environment
Strong desire for continuous improvement #LI-SY

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📌 Senior Claims Specialist, PL Claims (Ontario)
🏢 Markel
📍 Ontario