Shape business initiatives at Fidelity Canada as a Business Process Manager with a hybrid schedule in Toronto. Lead change management efforts to enhance operational processes and client experiences.

Fidelity is seeking a skilled Business Process Manager to drive process optimization and change management initiatives. With a strong focus on continuous improvement, candidates will collaborate with cross-functional teams to analyze complex business issues and identify effective solutions. This role requires leadership in documenting processes, engaging stakeholders, and ensuring alignment with regulatory requirements.

Key Responsibilities:
• Lead discovery sessions and workshops for business initiatives
• Analyze issues and communicate findings to stakeholders




• Design solutions to minimize process risks
• Develop processes that align with compliance requirements
• Create process flow-charts and operational documentation

Requirements:
• Post-secondary education in IT or Business related fields
• Minimum 3 years in Business Process Management
• 3 years experience in the financial industry
• Lean Six Sigma certification is a plus
• Robust critical thinking and communication skills

Utilize your expertise in business process management to drive meaningful change at Fidelity Canada and support its strategic goals.
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📌 Business Process Manager at Fidelity Canada (Ontario)
🏢 Fil
📍 Ontario