High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läder-ach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams.

Our “Supply Chain Management” business unit is responsible for all supply chains. This also includes purchasing and warehouse logistics. From our main warehouse in Bilten, we organize the flow of goods and deliver to our chocolateries and warehouses around the world. Want to be part of it too? Come and join us.

Vacancy: Yes

AI Disclosure: This posting does not use AI tools for initial screening.

Canadian Experience: Not required

Full Time position

Location: 110 Bloor St W, Toronto ON M5S 2W7

Pay: $24-$26 Hourly

E-Commerce Fulfillment Lead
The E-Commerce Fulfillment Lead will be the driving force behind our order fulfillment and customer care operations. The ideal candidate is eager to work at a fast-paced company and is willing to learn and put in some elbow grease as a member of our small, yet powerful, e-commerce team. This candidate has had experience with pick-and-pack work environments, managing teams, is comfortable with working at a warehouse, and has customer relations experience.

What You Can Expect

You will train and instruct the in-store e-commerce team on the process order fulfilment and shipping.

You will act as a leader/manager and model example to the ecommerce team

You support in refining and streamlining e-commerce processes to ensure maximum efficiency

You will navigate online shopping platform to pull and process online shop invoices





You will pick and pack ecommerce orders that are shipped for the Canada market

You will ensure all orders are fulfilled accurately

You will ensure all orders are shipped meeting company standards

You will help outbound larger and corporate orders

You will perform workspace cleaning tasks as needed and maintain an overall clean and organized workplace

You will assist with inbound inventory and large shipments (receiving)

You will resolve fulfillment errors and act as lead e-commerce customer service

You will manage relationships with our shipping partners

You will perform monthly inventory counts

You will perform other role-related duties as assigned by the Regional Manager and/or Company President

What We Expect From You

Willingness to learn in a rapidly expanding company

Must be able to sit and stand for extended periods of time

Excellent written and verbal communication skills

High sense of urgency when completing tasks

Strong ownership taker and ability to work/think independently

Strong organizational skills

Very computer and tech-savvy

Critical thinking and problem solving

You are passionate about chocolate

Physical Requirements

Depending on the length of the shift, employees may need to have physical stamina to remain active and stand for long hours, often walking or standing in a fast-paced environment.

This position requires the ability to move quickly between tasks,



assist multiple customers at once, or handle unexpected changes (like restocking or re-organizing displays).

Multitasking requires physical agility and the ability to stay organized.

Employees may be required to bend, squat, or reach up high to organize or stock products.

Some retail positions require employees to maintain cleanliness in the store, which can involve bending down to clean floors or wiping down displays.

Restocking low shelves or accessing high displays may involve frequent bending or stretching.

Requires the ability to lift 7-18 kilograms.

What We Offer You

Competitive pay

Dental, Vision, and Health Insurance Free of Charge

Life Insurance options

Additional discounts and perks!

An exciting working environment with motivated colleagues

A position with lots of personal responsibility

The opportunity to contribute fresh ideas

An open and respectful feedback culture

In-house and external further training

Unique career opportunities

Generous discounts on our products

Chocolate at work

Easily accessible locations

Own it. Grow it. Make it fresh.

Sounds interesting? Then come join us. You can also visit our career site:

We are an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. Our success and momentum to expand is only possible through the passionate drive of our diverse 2,500 employees, who come from more than 80 countries and represent various backgrounds, religious beliefs, and lifestyles.

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📌 E-Commerce Lead (Ontario)
🏢 Läderach
📍 Ontario