CMO IT Services | Prince George, BC | Full-Time For 26 years, CMO IT Services has operated with a deliberate model: a founder-owned company where a highly capable team of senior experts works closely with a select group of long-term clients. We built a business that prioritizes quality over volume, relationships over churn, and meaningful work over the noise and bureaucracy found elsewhere in the industry.

We don't chase scale for the sake of scale. We choose focus, precision, and excellence. Our structure isn't about size; it's about intention:

- A team of seasoned professionals who operate at a high level
- A client base we know deeply and support with pride
- A culture built on trust, autonomy, and enjoyment of the craft
- A business model that is financially robust, stable, and designed to stay that way

There's no chaos here, no endless ticket mills, and no corporate layers. Just a proven, profitable operation built by people who genuinely like their work and the clients they work with. If you want to join a team that values expertise, ownership, and doing things right, you'll find your place here.

We're looking for an experienced IT professional who already has a strong foundation across Microsoft 365, infrastructure, networking, and client support, but still has room and the desire to grow.

This is not an entry-level position. You'll be expected to independently troubleshoot problems, manage your own workload, work directly with clients, and support production environments from day one.

At the same time, you won't be expected to know everything. You'll work directly alongside senior technicians with more than 20 years of experience who are available for escalation, design review, knowledge sharing, and mentorship as you develop into more advanced infrastructure, cloud, security, automation, and project work.

Responsibilities

These are your core responsibilities. Like any proactive IT provider, you'll also handle the unexpected: emerging technologies, unique client requests, and whatever else keeps our clients running smoothly.

Most weeks balance proactive project work (migrations, implementations, security hardening) with reactive support. You'll typically work with 2-3 clients per day, managing your own schedule and priorities.

This is a Monday to Friday, 8:00 AM to 4:30 PM position with genuine work-life balance. The kind where you're done for the day when you leave the office.

Infrastructure & Systems Administration

- Administer Windows Server environments in SMB settings
- Manage Active Directory implementations including on-premises, hybrid, and cloud-joined endpoints
- Configure and maintain SMB network infrastructure including routing, switching, VLANs, DHCP, and DNS
- Deploy and support physical and virtual server infrastructure
- Troubleshoot workstation, server, network, authentication, and application issues across varied client environments

Microsoft 365 Administration & Security

- Administer Microsoft 365 Business Premium environments across multiple client tenants
- Manage cloud identity and access management using modern zero-trust principles
- Configure and maintain SharePoint and OneDrive deployments
- Configure, maintain, and troubleshoot Conditional Access policies
- Administer Entra ID, Exchange Online, Teams, SharePoint, OneDrive, and related Microsoft 365 services
- Assist with Microsoft 365 security improvements and remediation

Endpoint & Device Management

- Deploy and configure Windows laptops, desktops, and mobile devices (iOS/Android)
- Configure and maintain Intune policies and device management
- Manage compliance policy enforcement across endpoint types
- Configure MFA applications and authentication systems
- Troubleshoot device enrolment, policy application, authentication, and endpoint configuration issues

Security Operations & Monitoring

- Triage and respond to alerts from our security platforms including RMM (remote monitoring and management), EDR (endpoint detection and response), ITDR (identity threat detection and response), and SIEM (security information and event management). Platform architecture, configuration, and tuning are handled by senior staff
- Manage endpoint security solutions to detect and respond to threats
- Administer email security systems and policies
- Implement network security controls and monitor security events
- Apply SSO and zero-trust principles across client environments

You do not need experience with every security product we use. We care more about whether you understand the underlying technologies, can troubleshoot effectively, and can learn new platforms quickly. Backup, Recovery & Storage Systems

- Administer and support business continuity and disaster recovery solutions
- Administer NAS platforms and storage infrastructure
- Maintain Microsoft 365 backup and recovery systems
- Monitor backup systems and assist with recovery operations

Project Implementation & Client Services

- Microsoft 365 tenant implementations and migrations




- SharePoint migrations from file servers and cloud storage platforms
- Active Directory to Entra ID hybrid implementations
- Intune deployments
- Network infrastructure upgrades and security architecture improvements
- Server replacements and infrastructure upgrades
- Assist with security assessments and remediation using CIS Controls v8 IG1

You'll participate in increasingly complex projects as your skills and experience develop. Automation, Documentation & Technical Writing

- Use PowerShell for systems administration, troubleshooting, and automation
- Use Bash and other command-line tools when appropriate
- Create and maintain technical documentation in our documentation platform after completing work, including configurations, procedures, and troubleshooting steps
- Write clear communications for clients, technical staff, and business leadership
- Use modern tools, including AI where appropriate, to improve scripting, research, documentation, troubleshooting, and technical workflows

Experience & Technical Skills Minimum 5 years of professional hands-on IT experience is required.

We're looking for someone who has spent enough time in the field to independently diagnose problems, make sound technical decisions, and work directly with business clients.

You should have

- Demonstrated ability to independently troubleshoot and support production business environments
- Experience supporting multiple technologies rather than working within a narrow technical specialty
- Experience working directly with business users and clients
- Strong troubleshooting and analytical skills
- The ability to independently organize and prioritize your workload

MSP / Multi-Client Experience Experience supporting multiple independent client environments through an MSP, IT consultancy, outsourced IT provider, or similar multi-client role is strongly preferred.

This experience matters to us.

Our technicians move between different businesses, environments, technologies, priorities, and personalities throughout the day. You need to be comfortable entering an unfamiliar environment, understanding how it works, documenting what you find, and solving problems without treating every client as though their infrastructure is identical.

Core Platform Experience

You should already have solid skilled experience with most of the following:

- Microsoft 365 administration, preferably Business Premium or E5
- Windows Server administration
- Active Directory management, including on-premises and hybrid environments
- Entra ID and cloud-joined endpoints
- Network infrastructure including routing, switching, VLANs, DHCP, DNS, and wireless
- Microsoft 365 identity and authentication
- Endpoint deployment and troubleshooting
- Backup and recovery technologies
- Business-grade security technologies
- Virtualization
- Remote troubleshooting and support

Experience with Linux environments is an asset. Security & Compliance

Experience with some of the following is expected:

- Conditional Access
- MFA and identity security
- RMM
- EDR
- ITDR
- Email security
- SIEM or security monitoring
- Business continuity and backup systems
- Zero-trust security concepts

Experience with CIS Controls or other security frameworks is an asset. Technical & Professional Skills

- Working knowledge of PowerShell for administration and troubleshooting
- Strong troubleshooting and analytical skills
- Solid technical writing and documentation skills
- Excellent customer service and client communication skills
- Ability to explain technical issues in plain language
- Ability to independently organize and prioritize workload
- Willingness to ask questions and escalate when appropriate
- Strong desire to continue learning and developing technically

We aren't looking for someone who already knows everything. We are looking for someone experienced enough to work independently today, with the technical curiosity and aptitude to continue developing alongside a very experienced team.

Additional Assets

- Advanced PowerShell automation
- Bash scripting
- Linux administration
- DevOps experience
- Advanced Microsoft Intune experience
- SharePoint migrations
- Microsoft Defender technologies
- Advanced networking
- Security compliance experience
- Experience using AI tools for script generation, documentation, research, or security analysis

Certifications Certifications are optional but valued, including:

- Microsoft 365 Certified: Administrator Expert
- Microsoft security certifications
- Microsoft Endpoint Administrator certifications
- Microsoft Certified:



Windows Server Hybrid Administrator Associate
- CompTIA Security+
- Relevant networking or security certifications

Real-world experience matters more to us than collecting certifications.

Position Details

- Office-based in Prince George, BC with regular client site visits
- This is an in-office role based in Prince George
- Monday to Friday, 8:00 AM to 4:30 PM
- On-call rotation: approximately 1 week per month, with an average of roughly 1 call per quarter
- Our proactive monitoring and engineering practices keep after-hours incidents rare, and most clients operate during our business hours
- Reliable transportation required for regular client site visits throughout Prince George and surrounding areas
- Valid British Columbia driver's licence required
- Ability to perform the physical requirements of the role, including lifting equipment up to 50 lbs and navigating stairs
- Ability to work independently, self-organize workload, and communicate effectively with the team

CMO IT Services provides workplace accommodations under the BC Human Rights Code. If you require accommodations during the hiring process or employment, contact us to discuss your needs.

What We Offer

Compensation & Benefits

- Salary range: $60,000-$75,000 based on experience
- Vacation follows BC Employment Standards
- Certification reimbursement and professional development support
- Comprehensive benefits including health, dental, prescription drug coverage, employee and family assistance program, and out-of-country medical coverage
- Mileage reimbursement
- On-site parking
- Casual dress

The Work & The Team

- Work alongside senior technicians with 20+ years minimum experience
- Direct access to experienced technicians for mentorship, escalation, design review, and knowledge sharing
- Founder-owned. No investors, no private equity, no pressure to chase growth metrics
- Long-term client relationships, many spanning a decade or more, provide steady, predictable work with clients who value your expertise
- We invest in top-spec equipment so you have the tools to do the job right
- Company mobile phone with 100% privacy (it's a work phone, not a tracking device)
- Actual work-life balance with no expectation to check email at night or work weekends
- Focus on security and compliance using CIS Controls
- Growth and progression happens organically based on your strengths and interests. No corporate career ladders, just real opportunities as client needs and your expertise evolve
- Autonomy to solve problems and implement solutions the right way
- Knowledge-sharing culture where technical excellence matters
- A workplace where you actually enjoy coming to work. No corporate bureaucracy, no pointless meetings, no drama

This role is particularly well suited to someone who already has several years of solid experience but has reached the point where they want to work alongside people who can help take their technical abilities further. You won't be placed at the bottom of a help desk queue. You'll be trusted with real client environments and meaningful technical work while having decades of experience around you when you encounter something new.

Why Prince George

- Commute times measured in minutes, not hours
- Real housing affordability compared to major metros
- International airport access for easy travel connections
- Chill vibe and better cost of living than major metro areas
- Amazing access to the great outdoors without sacrificing career quality
- Work with a local team that clients know and trust

Hiring Process

- Initial phone screen
- Microsoft Teams technical discussion
- In-person interview with the team
- Final selection and offer

Our technical discussion is about how you think, troubleshoot, and approach real-world IT problems. We're much more interested in practical experience than whether you've memorized certification exam answers.

Hiring Timeline

Interviews beginning immediately.

Position open until filled.

To Apply

Apply directly through Indeed with your resume demonstrating your experience with the technologies and responsibilities outlined above.

If you have experience working for an MSP, IT consultancy, outsourced IT provider, or other multi-client technology environment, make that experience clear in your application.

We're particularly interested in candidates who are already capable of working independently but want to continue developing their technical abilities alongside a very experienced team.

If you require an alternative application format or accommodations during the hiring process, contact us to discuss your needs.

Pay: $60,000.00-$75,000.00 per year

Benefits

- Casual dress
- Dental care
- Extended health care
- Mileage reimbursement
- On-site parking
- Vision care

Experience:
- professional hands-on IT: 5 years (required)
- multi-client IT environment: 3 years (required)
- administering Microsoft 365 tenant: 3 years (required)

Licence/Certification:
- British Columbia Driving Licence (required)

Work Location: In person

📌 Systems Administrator – Microsoft 365 & Infrastructure (Prince George)
🏢 CMO IT Services
📍 Prince George