Job Summary: The Customer Service Representative is responsible to provide outstanding customer service to our internal and external customers. The Customer Service Representative will support in driving profitability through active service excellence, key performance indicators and commercial excellence activities within their LMSO. Successful Customer Service Representatives can expect to follow a career path leading to other roles.
Essential Responsibilities and Tasks Create and Maintain Customer Masters
Complete Fraud Checklist & attach to Customer Account
Update Customer specific price (CSP)
Dedicate the first 2 hours of the day for order entry
Review ASANA cards and provide update within the card. Initiate cards as required.
Review open order report (VA05 & VA06)
Review order shipment status ZVL10U and push through DNs as required
Update b/o dates
Follow up on current product code set up
Attach all documentation to orders for transparency
Review credit blocks and product allocation blocks for release
Review VF04 to release order blocks on a daily basis
Review VFX3 to resolve and release invoices on a daily basis (Freight, low margin, high margin)
Review V.23 to release all blocked orders
Use MMBE and Production scheduler for inventory availability
Communicate Customer follow ups daily
EDI – review B2B
Monitor and reconcile
Upload customer portal invoices daily
Execute timely invoice adjustments
Process credit card payments, as required
Update CSR KPI’s daily on spreadsheet
Treat every Friday as month end
Commitment to 4 Hour Response time with internal / external parties. (This does not mean bring the full resolution but the minimum is to acknowledge the request and let the party know you are working on it).
Maintain a broad knowledge of product availability (i.e. packaging, lead times, inventory)
Arrange collection of empty containers on behalf of the customer
Work with GM/AM for Return Authorizations and coordinate with customer
Complete administrative tasks and special projects as assigned
Consignment inventory reconciliation
Order customer branded labels for warehouses
Monitor customer telemetry to determine order entry
Collect End User Declarations (EUD’s) and submit to Regulatory Process
Customer Complaints in SalesForce 2.0
Answer after hours customer calls, as assigned (on call schedule / cellular phone)
Effectively Manage Email Inboxes




Monitor email for orders and enter any orders outstanding from the previous day. (All orders need to be entered within 24 hours of receipt)
File emails that have been dealt with. Do not keep inbox overflowing so that you cannot organize your day.
Actively monitor Group inbox
Identify and train a Backup/Buddy System, in collaboration with your Manager
Effective hand off tasks during absences, communication and outstanding actions.
Ensure your back up is fully trained and capable to handle your workload in your absence.
Safety Ensure safety is the first priority and that all activities are conducted in accordance with quality, health, safety and environmental management systems as well as corporate and local policies. Follow processes to prevent misloads, our goal is Zero Misloads. Record Near Miss reports in Brenntag Operations Outreach (BOO). Attend and complete safety training, participate in Mock drills, as required (example: Fire drill, mock recall, etc.).
Base salary range: CAD $ 55, 000 - 60, 000 k annually, depending on experience, skills, and internal equity
Our Offer We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
Competitive pay and incentives.
Health and dental paid by company (with exception of LTD).
DC pension plan matched 100% by employer up to 6%.
EFAP.
Starting 3 weeks' vacation.
Flexible work hours.
Gym/wellness subsidy.
Tuition reimbursement.
Maternity and paternal leave top-up.
Brenntag Canada Inc. is committed to building a workforce that reflects the communities we serve and to promote a diverse, inclusive, accessible, merit-based, respectful and equitable workplace.
Brenntag Canada Inc. provides equal employment opportunities to qualified applicants and employees without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex,



sexual orientation, record of offences, age, marital status, family status, religion, gender identity, protected veteran status, disability or any other status protected by applicable Canadian, provincial or local law.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of applicable law.
Let us know if you require a disability-related accommodation.
Collection of Information Your personal information is being collected and will be used to determine your qualifications for employment with Brenntag Canada Inc. This collection of personal information is necessary to the proper administration of the application process. Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting. If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us.
Brenntag TA Team Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks. We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety. Headquartered in Essen, Germany, and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients. Therefore, our clients and partners can count on us for global reach combined with local agility and execution. As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. We engage our employees in the company’s mission for collective success, by building long-term stability and safety through trust and clarity across the organization. We believe in empowering our employees to reach their full potential and shape the future.
For more information, please visit www.brenntag.com

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