Job Overview

We are seeking a dynamic and customer-focused Guest Service Manager to lead our front desk operations and ensure an exceptional experience for all guests. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for hospitality. This role involves overseeing guest interactions, managing front desk staff, and maintaining high standards of service in a quick-paced setting. Bilingual or multilingual skills are highly valued to better serve our diverse clientele.

The Guest Service

Manager plays a crucial role in fostering a welcoming atmosphere and ensuring guest satisfaction at all times.

Responsibilities
Supervise and coordinate front desk staff to deliver outstanding guest services
Handle guest inquiries, complaints, and requests with professionalism and courtesy
Manage multi-line phone systems efficiently, ensuring prompt and accurate communication
Oversee check-in and check-out processes, ensuring accuracy and efficiency
Maintain excellent phone etiquette in all guest interactions
Assist with reservations, cancellations, and modifications as needed
Ensure the front desk area is organized, clean, and welcoming at all times




Collaborate with other departments to meet guest needs and resolve issues promptly
Train new staff on customer service standards, hotel policies, and front desk procedures
Monitor guest feedback and implement improvements to enhance overall experience

Qualifications
Proven experience in hotel or hospitality industry, particularly in front desk or guest services roles
Robust customer service skills with the ability to handle diverse situations professionally
Excellent communication skills; bilingual or multilingual abilities are highly preferred
Proficiency with multi-line phone systems and hotel management software is desirable
Knowledge of phone etiquette and guest service best practices
Ability to manage multiple tasks efficiently in a rapid-paced environment
Leadership qualities with experience supervising or training staff is a plus
Hospitality background is preferred but not required; enthusiasm for delivering exceptional guest experiences is essential

Pay: $21.00-$24.99 per hour

Benefits
Dental care
On-site parking
Paid time off

Work Location: In person

📌 Guest Service Manager Mississauga (Canada)
🏢 Spark By Hilton Toronto Mississauga
📍 Canada