About the Role The Guest Service Agent plays a key role in creating a welcoming, seamless, and memorable experience for every guest. This position is responsible for greeting and registering guests, delivering exceptional service throughout their stay, and ensuring accurate and efficient billing upon departure.

Key Responsibilities
Warmly welcome, register, and check out guests
Provide outstanding guest service and respond promptly to guest inquiries
Process, modify, and manage reservations
Operate the hotel switchboard and assist with internal communications
Perform concierge duties, including providing local information and coordinating guest requests
Maintain accuracy in all guest-related transactions and documentation
Handle guest concerns with professionalism, problem‑solving skills, and a service driven approach.

Qualifications & Attributes
Positive, upbeat, and guest‑focused personality
Must be bi-lingual.




Solid multi‑tasking abilities and attention to detail
Excellent communication and interpersonal skills
Ability to remain calm and effective in a fast‑paced workplace
Proven problem‑solving skills when assisting both internal and external guests
Previous hotel front desk / Guest Service experience is an asset

Join us as a Guest Service Agent where your enthusiasm fuels memorable guest experiences! We value energetic individuals who thrive on delivering top-tier service in a vibrant hospitality setting. This role is perfect for those eager to grow their career in the hospitality industry while making every guest’s stay exceptional. Pay: $18.00-$19.50 per hour

Expected hours: 20.0 – 30.0 per week

Benefits
Versatile schedule
On-site parking

Work Location: In person

📌 Guest Service Agent Edmundston
🏢 Four Points Edmundston
📍 Edmundston