Become a vital part of FacilityOS as a Hybrid Customer Support Analyst. Deliver exceptional service by troubleshooting technical issues and ensuring customer satisfaction. In this hybrid position, you will blend your technical expertise and customer support skills at FacilityOS.

Working at least two days in-office, you will handle customer queries, perform technical troubleshooting, and document issues clearly. This role appeals to those who thrive in rapid-paced settings and enjoy collaborating across departments for effective solutions. Key Responsibilities:
Respond to customer needs across all communication channels
Identify and resolve issues while providing effective recommendations
Act as a technical resource regarding FacilityOS products




Collaborate with various departments for issue escalations
Develop and maintain internal training and support documents Requirements:
2+ years in customer-facing positions with technical duties
Proficient in troubleshooting computer networking issues
Experience with customer support platforms, including Zendesk
Excellent time management and problem-solving abilities
Patient and empathetic approach in customer interactions Contribute to customer satisfaction at FacilityOS through your support expertise and proactive problem-solving abilities.

📌 Hybrid Customer Support Analyst Position Toronto
🏢 FacilityOS
📍 Toronto