Lead a dynamic remote customer support team focused on exceptional service for healthcare facilities with Clipboard Health. This role allows for flexible schedule, needing only 3-4 hours overlap with EST.

Clipboard Health is seeking a motivated Customer Support Team Leader to enhance service delivery. With over 2 years of leadership experience required, you will coach your team to meet performance goals while handling customer escalations and driving process improvements effectively. This position promotes a strong focus on quality and productivity within your team.

Key Responsibilities:
• Lead the team to meet performance quality and productivity goals
• Provide constructive feedback and growth plans for team members
• Handle escalated customer issues and resolve them promptly




• Monitor performance and implement solutions for improvement
• Suggest process enhancements for optimized workflows

Requirements:
• 2+ years of leadership experience in team settings
• Proven customer-facing expertise with strong service focus
• Ability to work fully remote with flexible hours
• Excellent communication and coaching skills
• Steady internet connection and dedicated workspace needed

Embrace your leadership skills to make a significant impact on client service within the healthcare industry.
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📌 Remote Customer Support Team Leader (New Brunswick)
🏢 Online Jobs Philippines - Work at Home
📍 New Brunswick