Job SummaryWe are currently looking for aCustomer Experience Managerbased at the Milton Office and covering Ontario’s Southwestern region.Job ResponsibilitiesReporting to the Vice-President, Sales, the Customer Experience Manager will be mainly responsible for leading the Customer Experience team to ensure Customer Satisfaction with proper development, implementation and execution of Sales policies and procedures.More specifically, he or she will directly supervise 3 Customers Experience Coordinators and a total of about 10 team members including Dispatchers and Customers Experience Representatives located in Milton, Bolton, Cambridge and Woodstock.The Manager is responsible to staff, coach, develop and train his team to deliver superior service in the areas of order taking; logistics and transportation; contract management; inventory control; price, contact and customer information and databases. Finally, the manager will ensure constructive relationship with the sales,



production and planning teams.Job RequirementsCollege diploma in business administration or equivalent experienceA minimum of 5 years of Customer Service experience and 3 years in a supervisory roleStrong knowledge of best-in-class practices in the logistic and customer service fieldsExcellent leadership, teamwork and people skillsSuperior problem solving and decisions making capabilitiesAnalytical mindInitiative and autonomyGood knowledge of Microsoft Office and computersEnglish spoken and writtenThe annual salary is 72 000 $ to 89 000 $Employee life insuranceShort Term and Long-Term DisabilityMedical, dental and vision care plan paid by the CompanyVacation timeRetirement saving plan with employer contribution, up to 5% of annual salaryAccess to an Employee and Family Assistance Program (EFAP)Significant discounts for company productsOpportunity to build a career and progress in the companyAt Permacon, diversity is one of our main assets! We therefore invite visible minorities, ethnic minorities and people living with disabilities to submit their applications. We believe in enabling people to work together and realize their full potential. Please advise us at any point during the recruitment and selection process if you require accommodation.#J-18808-Ljbffr

📌 Costumer Experience Manager - Milton - $72,000 - $89,000 A Year (Winnipeg)
🏢 Permacon
📍 Winnipeg