Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record.

Responsibilities

Responding to telephone service requests in a fast-paced environment on a queue; incoming calls

Participate in special projects and initiatives as assigned

Ensure timely resolution of all inquires

Electronic customer inquiries; Processing forms, applications and customer service requests emails

Researching, analyzing and providing resolution to customer billing complaints

Scheduling customer payment arrangements

Recording and tracking detailed customer interactions and transactions

Initiating and handling all inbound and outbound calls on delinquent accounts

Escalating accounts according to Collections policies and procedures.

Displaying professional telephone etiquette when communicating with customers

Set up disconnections and reconnections

Report preparation and analysis on outstanding balances

Requirements





Must have previous call centre experience in an inbound call centre environment and/or experience with direct customer interaction in a service-oriented environment.

Minimum high school diploma or equivalent experience / training.

Spanish communication skills, Mandarin/Cantonese considered an asset

Clear and effective communication skills (in English -both oral & written with excellence in spelling and grammar)

Ability to remain calm and professional in stressful situations

Ability to manage conflict

Utility, Telecom Industry Experience is considered an asset

Detail oriented, analytical and inquisitive

Solid problem-solving skills.

Ability to work in a fast-paced environment.

Good keyboarding skills with experience with both Word and Excel software

Experience working in multiple systems

Ability to adapt to a changing environment

Strong organizational and prioritization skills

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📌 Customer Relations Specialist (Contact Centre, Spanish) (Ontario)
🏢 NextGenEnergyJobs
📍 Ontario