Fixed Term (Fixed Term) There are some GREAT PEOPLE out there... we should know we hire them!
CASINO GUEST SERVICES ASSOCIATE Contract $23.49
Application Deadline: September 20, 2026
The job involves:
Handling cash transactions, exchanging currency/chips, selling and redeeming tickets and chips, redeeming coupons, processing jackpots and cash advances
Strict adherence to all AML (Anti-Money Laundering) requirements as mandated by FINTRAC.
Balancing all transactions and floats in a timely and productive manner
Enrolling guests into our rewards program, re-printing cards, re-setting PIN numbers and providing comps to players based on play
Loading and redeeming offers, booking show tickets and hotel rooms.
Acting as an ambassador, engaging guests to increase awareness and participation in casino events.
Greeting buses and assist with packaging of promotional prizing and display set up as required.
Perform the functions of: Registration and/or Scorekeeper for slot and table tournaments, or promotions as required.
Ensuring Patron records are kept up to date while maintaining strict confidentiality
Working in a highly regulated environment, ensuring strict adherence to variance, compliance and workplace policies, and AGCO directives
Standing for long periods of time and occasionally lifting up to 24 lbs
Builds company reputation through earning trust and loyalty of guests.
Shares knowledge of all activities and promotions occurring at our casino properties
Ability to multitask and work with various systems at the same time
Working independently and as one team that supports and helps one another
Flexibility to support a 24/7 operation
The ideal candidate has:




High school diploma or equivalent
Experience counting and balancing large sums of money
Minimum 1 year cash handling experience
Proven mathematical skills with strong attention to detail and accuracy
Exceptional organizational, multitasking, and problem solving skills
Customer Service experience
We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy We thank all applicants for their interest, however, only those selected for an interview will be contacted
Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities.
Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos Since opening its doors on December 9, 1996, Casino Niagara has been non-stop excitement in the heart of the Niagara Tourism area. Just 8 years later, Fallsview Casino resort opened to the public on June 10, 2004. Built on a cliff overlooking the world-famous Horseshoe Falls, Fallsview Casino Resort is the largest and most elegant gaming resort facility in Canada. This world class gaming and entertainment facility is the crown jewel in Niagara's stunning array of wonders. At Niagara Casinos we pride ourselves on our employees and strive to create a culture for our associates that demonstrate our values every day. We believe that the differences and unique qualities in people should be celebrated and encouraged. Every employee that works here should feel valued, respected and accepted. At Niagara Casinos, EVERYTHING we do is Customer Service.

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📌 Casino Guest Services Associate (Ontario)
🏢 550 Niagara Complex Services Complex Services
📍 Ontario