Receptionist & Customer Service Clerk

Rocket Express | Edmonton, AB

Full time | Monday–Friday, 8:00 AM – 5:00 PM

About Rocket Express For over 26 years, Rocket Express has been Central Alberta's trusted freight and logistics partner, serving communities throughout the region. As a family-owned operation, we pride ourselves on exceptional service, solid values, and taking care of our team.

The Role

We're looking for a positive, organized, and motivated individual to be the first point of contact for our customers. This is a fast-paced position in a busy logistics environment where your communication skills and customer service will make a real difference every day.

Key Responsibilities
Answer and direct high-volume incoming calls with professionalism and efficiency
Accept and retrieve parcels
Provide excellent customer service to walk-in clients and callers
Manifest inbound and outbound freight shipments
Process shipping and receiving documentation
Provide general administrative support to the operations team




Handle office duties as needed to support daily operations

What We're Looking For
Solid verbal and written communication skills
Positive attitude with eagerness to learn
Excellent organizational abilities and attention to detail
Ability to multi-task in a fast-paced environment
Professional and friendly demeanor
Previous customer service or reception experience is an asset

What We Offer
Competitive compensation
Comprehensive benefits package
RRSP matching program
Stable Monday–Friday schedule with evenings and weekends off
Supportive family-owned work environment
Prospect to grow with an established Central Alberta company

Job Types: Full-time, Permanent

Pay: $18.00-$24.00 per hour

Advantages
Dental care
Extended health care

Ability to commute/relocate:
Drayton Valley, AB T7A 1E2: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

📌 Front Desk Customer Service Representative Drayton Valley
🏢 Rocket Express
📍 Drayton Valley