Position Type: Seasonal Contract, Part-Time & Full-Time Positions Available

Hours of Work: Variable - Monday through Sunday, days and evenings - Holidays, as required

Location: Orono, Ontario

Reporting to: Retail & Rental Manager

Start Date: October 2026

At Brimacombe ski area we don’t just offer skiing and snowboarding, we offer a place for all ages to get outside, enjoy the fresh air and create memorable family experiences! We are currently seeking outgoing, customer-focused team members to help us turn everyday visits into wonderful winter memories.

As a member of our Retail Team, you are responsible for the set-up, repair and maintenance of our guest's ski and snowboard equipment. Overall, you play a key role in creating positive customer experiences, as well as defining the culture of our team.

Key Responsibilities:

- Welcome all guests, taking the initiative to interact with and engage guests in conversation
- Mount ski and snowboard bindings, as well as tune and repair skis and snowboards, based on equipment and guest needs
- Ensure all service forms are completed accurately for receiving, servicing and returning guest equipment
- Drive sales by using your product knowledge to ensure guests are provided with all information and options for their experience on the slopes and for servicing their equipment
- Process transactions while following Brimacombe's cash handling procedures
- Demonstrate exceptional customer service ensuring positive guest interactions and experiences by listening to customer needs and responding accordingly
- Engage in continual learning and development, acquiring and sharing product knowledge




- Take responsibility for guest inquiries/concerns/complaints in your area and deliver support in the prevention/resolution of customer issues
- Maintain store and service shop cleanliness in line with Brimacombe standards
- Enforce departmental loss prevention processes
- Assist with the intake and pick-up of guest equipment and associated customer communications in a manner consistent with Brimacombe's standards
- Assist with inventory, including receiving and stocking merchandise
- Review all directed communications and take the initiative to stay informed of all Brimacombe activities including promotions, special events and marketing campaigns as well as updates to procedures/policies
- Take on any challenge or help other team members when needed

Qualifications:

- 15 years of age or older
- Proven experience in ski mounting, repair and tuning in a ski/snowboard shop an asset
- Working knowledge of the latest ski and snowboard mechanics and maintenance technics
- Demonstrated ability to wax, sharpen and mount ski and snowboard bindings
- Able to lift up to 50 lbs
- Passion for skiing and/or snowboarding
- Strong people skills and customer satisfaction-oriented
- Professional, energetic, outgoing and dependable team player
- Able to multi-task and show attention to detail
- Solid communication and time management skills

Hiring Timeline

- Interviews will be scheduled upon receipt of qualified applications and will conducted via a virtual platform. We thank all applicants who respond, but only those selected for an interview will be contacted.
- Job posting will remain open until all positions are filled.
- Position can begin as early as October 2026, dependent on agreed upon availability of applicant.

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