Coordinate and supervise the daily workflow of the Office Services team

Assign and prioritize work based on deadlines, workload, and team capacity

Work alongside the team to complete Office Services requests and provide hands‑on support

Coordinate and oversee high‑volume printing, copying, scanning, binding, finishing, document preparation, and related services

Review and prioritize incoming requests, ensuring urgent and time‑sensitive work is completed

Serve as a resource to lawyers, legal assistants, and staff regarding document services, printing, courier, postage, and other Office Services needs

Train, coach, mentor, onboard, and cross‑train team members

Monitor workload and coordinate coverage for vacations, absences, and increased demand

Troubleshoot Office Services equipment and coordinate servicing, repairs, and technical escalations

Monitor supplies and coordinate ordering of paper, toner, binding supplies, and other materials

Collaborate with Facilities, Hospitality, Reception, IT, and other Business Services teams

Identify and implement workflow, efficiency, process, and service‑delivery improvements

Maintain confidentiality and professionalism when handling sensitive firm and client information

Perform other Office Services duties and special projects as required

Report to the Director of Finance and Operations

Requirements

5+ years of experience in office services, document or print services, or a similar role, preferably within a law firm or qualified services environment

1+ year of supervisory experience

Experience working in a high‑volume environment with competing priorities, tight deadlines, and time‑sensitive requests

Strong knowledge of document reproduction and production processes, including high‑volume printing, copying, scanning, binding, finishing, and document preparation

Working knowledge of courier and postage services, including preparing and processing outgoing mail and courier shipments, selecting appropriate service levels, tracking deliveries,



and familiarity with Canada Post and major courier providers

Experience operating and troubleshooting commercial office equipment, including high‑volume printers, copiers, scanners, and finishing equipment

Strong organizational and prioritization skills, with the ability to effectively delegate work and adjust to changing demands

Exceptional communication and interpersonal skills, with a professional, collaborative, and service‑oriented approach

Ability to remain calm and effective under pressure and exercise sound judgment when resolving issues or determining when escalation is required

Proficiency with Microsoft Office and the ability to quickly learn new systems, equipment, and technology

Ability and willingness to work as a hands‑on team lead, spending a significant portion of the day performing Office Services duties alongside the team

Ability to safely perform physical requirements, including lifting and carrying boxes, paper, and supplies weighing up to 40 lbs. (18 kg), bending, moving materials, and handling office equipment

Flexibility to work alternate hours, including 8:00 a.m. to 4:00 p.m., and occasional overtime as required

Core Competencies

Demonstrates strong leadership in coordinating Office Services operations, with expertise in high‑volume document reproduction processes and a commitment to service excellence. Proficient in managing workflows, prioritizing tasks, and training team members while maintaining confidentiality and professionalism.

Highest-signal resume keywords

Office Services Coordination

High-Volume Document Production

Supervisory Experience

Commercial Office Equipment Troubleshooting

Microsoft Office Proficiency

ATS Optimization Keywords

Hard Skills

Document Reproduction Processes

High-Volume Printing

Copying

Scanning

Binding

Finishing

Document Preparation

Courier Services

Postage Services

Office Equipment Operation

Soft Skills

Organizational Skills

Prioritization Skills

Communication Skills

Interpersonal Skills

Service-Oriented Approach

Industry Keywords

Law Firm

Professional Services

Workflow Improvements

Confidentiality

Team Leadership

📌 Team Lead, Office Services (Winnipeg)
🏢 Jobtailor
📍 Winnipeg