Your will be working on a flexible hybrid in office schedule as part of Fidelity’s Dynamic Working Arrangement. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway. At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.

We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day.

You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally. Based in Toronto, Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and registered Portfolio Managers.

The Team

Manager, Accounts Transfers, manages a functional team of operations employees. This role manages the day to day operations of Accounts Transfers team ensuring processing volumes across all available queues and Service Level Opportunities (SLO) are met. This role is responsible for ensuring that Fidelity’s brand and reputation is protected by adhering to Fidelity’s compliance and risk framework.

Operations management. Responsible for overseeing and assessing the daily workload of the respective operations team, to ensure accepted policies and procedures are adhered to, client needs are exceeded and that any risk to FCC or its client is mitigated.



Provides functional area expertise, oversight, problem resolution, training, analysis, and reporting as required across a variety of group responsibilities.

Works closely with the Account Transfer Manager on other special planning and departmental projects Oversee business practices in Account Transfers and improve them when necessary Compliance and risk management. Develop and maintain supervisory procedures that are designed to strengthen regulatory and risk controls for assigned team. Accountable for identifying issues and risks (financial and regulatory); People management.

Provide regular coaching and feedback to help employees meet business objectives and enhance individual performance. Ensure employees understand the values, policies and procedures of Fidelity and their business unit. Ensure team receives the training on the skills and knowledge to proficiently perform the role.

Provides input into business planning and resource planning Provides subject matter expertise and plays a project lead role in corporate and divisional projects and initiatives, including client onboarding. Ensuring a positive client experience from all business units. Collaborates with other Operations Team Managers and senior management within the Operations Departments to resolve problems, enhance processes and seek the most productive way in processing transactions Seeks out Continuous Improvement opportunities to enhance ease of doing business for clients and to further support the team Strong customer service orientation and excellent written and verbal communication skills Organized self-starter,



with a customer service focus and ability to manage a team and complex tasks Effective management skills including ability to motivate people Proven experience in building and managing relationships with customers and team Contributes to divisional and departmental initiatives by contributing to the success of assigned projects 3+ years in Financial Services or 3 – 4 years progressive experience in operations or customer service within the brokerage or financial services industry ~ Experience coaching, training, mentoring, and leading people an asset ~ University Degree or equivalent work experience. ~ Completion of Canadian Securities Course would be considered an asset ~ Being Bilingual in French is considered an asset That’s why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow.

Base Salary and Discretionary Performance Bonus : This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Fidelity

Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. Canada’s Top Employers for Young People Best Workplaces for Inclusion Best Workplaces for Today’s Youth Best Workplaces for Women Best Workplaces in Financial Services & Insurance HRD - 5-Star Diversity & Inclusion Employer TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting

📌 Team Manager - Account Transfers (Toronto)
🏢 Fidelity Canada
📍 Toronto